Driving Smarter Enquiry Management for TMCs

In today’s business travel landscape, minutes can make the difference between delighting a client and losing one. Travellers expect quick, clear answers across email, WhatsApp, chat, and phone — yet too often, enquiries sit in silos, slowing response times and creating unnecessary stress for teams.

That’s why Lokulus is helping TMCs move beyond the limits of shared inboxes and into the future of AI-powered enquiry management. Our platform consolidates every interaction into one unified hub, then uses intelligent automation to prioritise urgent requests, remove duplicates, and surface the full traveller context instantly.

It’s not just about working faster — it’s about working smarter. With live dashboards and actionable insights, managers can see exactly where workloads are spiking, identify potential SLA risks, and even automate follow-up actions without lifting a finger. This means more proactive service, fewer mistakes, and happier travellers.

Whether it’s a sudden flight cancellation, a VIP itinerary change, or a major disruption like the Heathrow power outage, Lokulus gives teams the tools to respond with speed, accuracy, and confidence.

Alister Harris, CEO, and David Seed, Head of Product, will be heading to Munich for the BTA Autumn Conference on 8-10 September. If you’d like to explore how AI-powered enquiry management can help your TMC deliver faster, smarter, and more proactive service, why not connect with them ahead of the event? They’ll be happy to share real client success stories and show how Lokulus turns operational complexity into clarity.

Find out more at lokulus.com/travel or email info@lokulus.com to book a meeting at the event.