Insights

Driving Smarter Enquiry Management for TMCs

Alister Harris
2025-08-19

In today’s business travel landscape, minutes can make the difference between delighting a client and losing one. Travellers expect quick, clear answers across email, WhatsApp, chat, and phone — yet too often, enquiries sit in silos, slowing response times and creating unnecessary stress for teams. ...

Munckhof Partners with Lokulus to Revolutionise Business Travel with AI-Driven Service

As the business travel sector accelerates its recovery with possible staffing pressures and rising expectations for speed and personalisation, Munckhof — one of the Netherlands’ leading TMCs, has part...

Ask Alister: Getting Started with AI – No Jargon, Just Answers

Q. Everyone is talking about AI, and I know it is going to impact my business and need to get on board, but I don’t know where to start? A. AI might sound like something from a sci-fi film, but as we...

Customer-Centric Excellence: How Outstanding Service Drives Success

At Lokulus, delivering exceptional customer service isn’t just a goal — it’s at the heart of everything we do. The results of our latest customer survey reinforce this commitment, with an impressive a...

Innovation as a Differentiator: Strengthening Your TMC’s Competitive Position

In today’s competitive corporate travel landscape, integrating advanced technology into service offerings is no longer optional — it's imperative. Travel Management Companies (TMCs) are expected to no...

When Chaos Strikes: How TMCs Navigated the Heathrow Power Outage & How Technology Can Help

A major power outage at Heathrow Airport last week led to travel chaos, with thousands of cancelled flights, stranded passengers, and disrupted itineraries. For Travel Management Companies (TMCs), thi...

Voice communication and AI-powered call handling

No time to wait: Unify your customer connection

Today’s customers don’t have time for long hold times. Time is a precious commodity and they want to deal with businesses that can deliver efficient, effortless customer service – whatever the platfor...

XL Travel transform ticketing and SLA management with Lokulus’ AI-powered automation

Beyond the Inbox: How XL Travel Transformed Ticketing with AI Automation

TMCs are no strangers to operational challenges — managing high volumes of customer interactions across shared mailboxes and fragmented systems can slow teams down and impact service quality. Like man...

2025: 5 Transformative Trends & Top Tips

2025 is set to be a transformative year for businesses worldwide. With 75% of software buyers planning to increase their software spend in 2025, businesses are excited to explore new technologies, an...

Webinar: Revolutionising Work Distribution for TMCs

We recently hosted an exclusive webinar for members of The Advantage Travel Partnership, diving into how AI-powered automation is set to transform the travel industry — and what that means for Travel ...

Shared Mailboxes to Intelligent Customer Service: The Future of Engagement for TMCs

In the fast-paced world of travel management, customer service is a key differentiator for TMCs. As client expectations grow, TMCs are under pressure to provide quick, accurate, and personalised servi...

Business Travel Magazine 2024 Tech Hotlist

We're delighted to announce that we have been featured in The Business Travel Magazine's 2024 Tech Hotlist - showcasing the top tech innovators and innovations shaking up the world of business travel....

Technology key for the future of business travel

AI technology key for the future of travel experiences

As the travel industry rebounds to pre-pandemic levels, the shortage of skilled staff poses a significant challenge. With intense competition for talent and rising wages, to thrive travel businesses m...

Workflow automation: Supercharge your customer service

Optimising your workflow through AI could boost your productivity and efficiency levels by 20%. How exactly? We lift the lid on workflow automation. Enquiry > Enrich > Decide > Act What happens wh...

Pioneering AI automation software to transform the way TMCs do business

Lokulus, AI workflow automation experts, and Agentivity, a leading travel data platform, have announced a strategic partnership set to transform the corporate travel management industry. This collabor...

5 things to consider for software buyers

Software Buyers: 5 things to consider

Gartner's 2024 Global Software Buying Trends Report delves into the factors that impact investment in software and what buyers are looking for in order to move forward in their purchase journey. For ...

The importance of omnichannel for the retail industry

With Gartner research concluding that 92% of businesses plan to invest in AI-powered tech in 2024, the race is on to not be left behind when it comes to technology adoption. As a retail business, con...

Multichannel vs Omnichannel, Lokulus' approach to customer service.

With competition rife, effective communication plays a pivotal role in determining and maintaining customer loyalty for all businesses. Poor communication can lead to frustration and subsequently movi...

Lokulus’ AI automation spearheading technological change for TMCs

With international travel projected to exceed pre-pandemic levels in 2024, the industry continues to navigate unprecedented times. The global shortage of travel consultants coupled with a reliance on ...

Elevating Travel Management: Lokulus' Cutting-Edge Solutions for the Future

In the rapidly evolving landscape of the travel industry, digital transformation is no longer just a necessity but a catalyst for success. Lokulus, a trailblazer in innovative technology solutions, ma...

Lokulus celebrates IWD 2024

We're passionate about our people and we strive everyday to create a more inclusive culture for women in technology. In celebrating International Women's Day, we spoke to some of our amazing team memb...

Blockchain: A Technology Looking For An Application

In the dynamic realm of technology, few innovations have sparked as much interest and debate as blockchain: conceived in 2008 by the enigmatic (and possibly fictitious) Satoshi Nakamoto as the underly...

2023: A Pioneering Year for Technology

2023: A Pioneering Year for Technology 2023 was the year the industry started looking forward to the future rather than focusing on post pandemic problems such as inflation, employment gaps and suppl...

AI-Powered Retail: Redefining e-commerce experiences

Approaching peak seasons in retail like Black Friday and Christmas hold significant weight for retailers, marked by a surge in demand and elevated customer expectations. Efficiency is of utmost import...

How To Get Personalisation Right

In an exclusive interview with Lokulus’ Head of Product, David Seed, and Head of Customer, Thomas Rowland, we delve into the profound impact of personalisation strategies across diverse industries, ex...

The Key To CSAT Is To Practise What You Preach

CSAT is short for ‘customer satisfaction’ and is a key performance indicator that tracks how satisfied customers are with your organisation’s products and/or services. Often retailers or professional...

Elevate Your Customer Experiences with Lokulus at Call & Contact Centre Expo

Lokulus is thrilled to announce we will be exhibiting at this year's highly anticipated Call & Contact Centre Expo (CCCX), the paramount event dedicated to celebrating excellence in customer service a...

From Reactive to Proactive: Using AI to Anticipate Customer Needs

In today's rapidly evolving business landscape, customer satisfaction is paramount. Companies that can anticipate and meet their customers' needs effectively gain a competitive edge. Whilst reacting t...

Transforming Claims Processing with Lokulus Workflow Automation in the Insurance Industry

Claims processing is the backbone of the insurance sector, and it's an area where efficiency and accuracy are paramount. Lokulus, a leader in workflow automation, is making waves in the insurance indu...

The importance of partnership in elevating customer experiences: Lokulus to take Travel industry by storm

We were recently delighted to announce our new partnership with Advantage Travel, a leading force in the travel industry. This partnership is a significant milestone in our journey to provide cutting-...

Elevate Customer Experience with Next-Gen Retail Support

In the fast-paced world of retail, customer satisfaction reigns supreme. Meeting customer expectations and resolving their queries promptly is key to thriving in this competitive landscape. This is wh...

Hear from one of our team : Josh Harris

Hear from one of team Joshua Harris As a Technical Account Manager (TAM) here at Lokulus, my aim is to provide a consultancy service to our clients and be their representative within Lokulus. I colla...

Leveraging Lokulus Workflow Automation for Enhanced Efficiency in the Insurance Industry

In the fast-paced world of insurance, efficiency is paramount. Insurance companies are constantly seeking ways to streamline their processes, reduce costs, and enhance customer experiences. Enter Loku...

Leveraging Professional Services for Tailored Business Solutions: The Lokulus Approach

In today's dynamic and ever-evolving business landscape, finding the right solutions to address unique challenges has become a cornerstone of success. As businesses navigate through complexities and s...

Lokulus announces new partnership with travel member network Advantage Travel

Advantage members will now be able to utilise Lokulus’ AI driven platform to enhance customer service, streamline operations and reduce response times. Lokulus has announced a new collaboration with ...

Behind the scenes: Episode 1 - David Jones

As our teams grow and their roles evolve, we want to shine a light on the individuals who make Lokulus what it is and give an understanding of the variety of roles we have at the business, what they g...

Behind the scenes: Episode 2 - David Bishop

My Job: I joined Lokulus just over 5 years ago and have worked on a wide range of projects employing and learning skills from design to coding and bespoke configuration. The work can sometimes be cha...

Spectra Configuration & Customization

Where efficiency, consistency, and customer satisfaction converge With flexible configuration options, businesses can tailor Spectra to their unique requirements, ensuring streamlined operations and ...

What is Spectra

Enhancing Customer Journeys: A Closer Look at Spectra, the Ultimate Customer Interaction Platform In the fast-paced world of customer service, businesses are constantly seeking innovative solutions t...

How technology needs to do the heavy lifting in customer experience for the travel sector

While staff numbers have depleted in the corporate travel sector, Mike Crotty, Professional Services Manager at technology brand Lokulus, explains how technology needs to do the heavy lifting in custo...

What I’ve Learnt: Tom Rowland, Head of Customer.

Tom Rowland works at Lokulus, a tech company based out of Alderley Park in Macclesfield. He’s recently been promoted to head of customer but has been with the business 15 years, which was previously ...

How to make Customer Service Greener

Quite rightly environmental, social and governance (ESG) concerns have been moving up the business agenda in recent years, with recent energy price increases being one example where there can be a fin...

Inside Lokulus ft. Venturi

In October 2022, the Manchester Tech Festival took place. It was a week-long event put on by the tech community for the tech community. It helps tech people learn, make, and grow, and it will shape Ma...

Meet The Team: Anthony Greenough

"We just experience so much as a team, It's just such a close-knit business." <iframe src="https://www.youtube.com/embed/tQHxbynepXE?feature=oembed" frameborder="0" allow="accelerometer; autoplay; cl...

IVA: The future is now

Virtual assistants have come a long way since their debut more than 20 years ago. But today, any Conversational Artificial Intelligence, still gets a bad rap. Ask your everyday customer about their e...

BeMoto Invests In Lokulus C/Ex Tech Pulse As It Continues Ambitious Growth Curve

“Good digital customer service is critical to our business as a modern, efficient, service oriented business with a strong reliance on flexible and remote digital technology, so it’s imperative we hav...

Continuous development or Continuous learning?

In the IT/development world “Continuous development” is a term that is often banded around, much like “Continuous integration” or “Agile”. But what is continuous development? One definition from Syno...

Behind the scenes: why customer experience solutions are more of an “Art” than “Science”. An interview with Tom Rowland, Solutions Architect.

“When i'm not engrossed in cutting code, you'll find me with client's enabling them to maximise their customer service offering” Our very own Solutions Architect Tom Rowland takes us behind the sce...

We are evolving - Let's reconnect: How voice is the next evolutionary leap in customer service

Dear Sir/Madam, It gives me great pleasure to inform you that we are now in the age of…… the Voice! It was only 140 years ago when the dawn of instant communication was upon us. Before this, there w...

The profound and supercharged benefits of AI to customer experience

The late great mathematician and World War II code breaker Alan Turing once asked: ‘Can machines think?’ – and that same question applies today, perhaps forever. Turing, who after the war wrote progr...

Dear ᐸInsert Nameᐳ from ᐸInsert Company Nameᐳ

"Personalisation as an approach is becoming increasingly anticipative. (…) Relevance and cut-through are becoming the drivers of purchase decisions and the cornerstone of a great Customer Experience" ...

An interview with our CTO

So, Mark, thank you for your time today - before we deep-dive into Lokulus, how about a few questions about yourself? Let's begin... Where are you working from currently? I guess like many people,...

The Magic Number Seven

The documentation we build for our products such as Spectra or Pulse is based on sound principles. There are many theories and good practice recommendations in technical authoring, but some are just m...

Omnichannel vs. Multichannel: What is The Difference?

Knowing the critical difference between a multichannel and an omnichannel approach can you structure your customer strategy and gain the best value out of your communication channels across your custo...

What happens when you join a company during COVID lockdown

Joining a company as a new starter is always a little nerve racking, with so many unknowns. There are anticipations, doubts and worries, along with a whole host of questions we ask ourselves; Will the...

Customer Experience Trends and Tactics 2021

Is it really nearly 2021? Many of us are looking at our calendars right now, blinking twice, wondering how on earth we are entering Q4, of what has been an eventful 2020. It is at this time of year ...

What is Robotic Process Automation?

When exploring the tools and technologies that can help improve your CX, you will hear the term 'RPA' mentioned - Robotic Process Automation. Now it sounds pretty self-explanatory, but what does it ac...

Leave me alone, I just want to code: The myth of the solo developer

It was National Coding Week last week (September 14th - 20th) and Lokulus' Head of Engineering, Ciaran Jessup shared his thougthts to Prolific North, to dispel the myths about coders, and explain thei...

The Great Space Debate

We have recently launched our new email management solution, Pulse, and as part of the package, we knew we needed to deliver a seamless experience for our users. A brand new responsive help centre has...

How can an AI resourcing bot help improve your CX?

Imagine you had someone in your business who knew the strengths of all your team members inside out. They know who is working, having lunch, taking time off. They have a crystal ball which allows them...

Why do some companies succeed at exceptional customer experience, whilst others fail?

When it comes to delivering the best Customer Experience (CX), we are now working in a world where we need to adhere to automation-first thinking. We must realise that AI alone does not bring value, b...

How to guide: From Agent to Super Agent

Agents are the lifeblood of your customer service operation. They are often the first port of call for a customer who needs and wants to contact you with queries, questions, complaints or even complim...

Scrum, Scrum values and Tough Mudder (Teamwork makes the Dream Work)

Hi there! I’m David Jones, the Document and Knowledge Manager at Lokulus. I work closely with the engineering team to deliver top quality products quickly and efficiently. This is how we do it. We h...

You are running out of time. Here are 5 ways how to fix it! (Retail Edition)

The shopping experience is drastically changing. Retailers are facing an increasing demand to deliver an experiential shopping experience with more convenience, personalised service and faster interac...

Workforce optimisation for improved customer and employee satisfaction

The Challenge / Background Organisations of any size will inevitably carry a backlog of open tasks that are required to be processed and completed. Customer Service departments epitomise this challen...

Top 3 digital strategies to improve customer service in 2020

Digital transformation is driving the change of business models and forcing companies to adapt to a new market reality. This change is driven by customers, and it is instrumental to how companies are ...