Munckhof Partners with Lokulus to Revolutionise Business Travel with AI-Driven Service

As the business travel sector accelerates its recovery with possible staffing pressures and rising expectations for speed and personalisation, Munckhof — one of the Netherlands’ leading TMCs, has partnered with AI automation specialist Lokulus to transform operations and deliver faster, smarter, and more traveller-focused support.

By embedding Lokulus’ intelligent automation platform into its core service model, Munckhof is eliminating manual admin tasks, streamlining communications, and giving agents more time and tools to focus on what matters most - delivering exceptional, personalised travel experiences.

“Our ambition is clear: exceptional customer experience begins with an outstanding employee experience,” said Bas de Wit, Head of Business Travel Technology at Munckhof.

“We continuously invest in technology that elevates that experience. By optimising workflows with AI, we give our colleagues the time and energy to focus on what truly matters – personal attention for our customers. We look forward to realising this potential together with Lokulus.”

Tangible Benefits for Agents and Travellers Alike:

• Replaces shared inboxes and manual GDS queue monitoring with intelligent workflow automation
• Reduces time spent on routine admin, enabling faster traveller response times
• Real-time visibility into SLAs, team workload, and customer sentiment
• More bandwidth for personalised itinerary support and proactive service
• Integration with profiling tools

We project that agent’s productivity will increase by up to 33%, spending less time on manual processes, while response times for routine queries will improve significantly — directly enhancing the experience for business travellers.

This transformation is delivered in partnership with Agentivity, whose integration expertise ensures seamless connectivity across Munckhof’s tech stack.

“This is exactly the kind of forward-looking partnership that reflects what Lokulus is all about.” said Alister Harris, CEO of Lokulus.

“We’re thrilled to support Munckhof’s vision and to continue helping TMCs across Europe reimagine what great service looks like in an AI-powered future.”

Why Now?

Buyers are increasingly focused on getting value for money, which means TMCs need to offer more than just basic services. While managing their own cost pressures, TMCs are expected to provide high-quality support in real time. At the same time, many buyers are moving away from a purely transactional model and looking for more of a service-led approach that delivers real value, not just the lowest price. To meet these expectations, TMC’s should look at how tools like AI can help improve service levels and support agents to increase productivity.

Munckhof and Lokulus are leading this shift showing how AI can unlock real value by automating the mundane, amplifying the meaningful, and delivering measurable results for teams and clients alike.